Your 24/7 Safety Buddy
Do you live, work or travel alone?Your independence matters, but you should never compromise on safety.
Beacon247 is a mobile-app backed by 24/7 certified monitoring centres. If you have an emergency and are unable to call for help, we detect the crisis and alert responders for you.
Proudly Supported By
Empowering Every Moment
Going Out
Enjoy the city's nightlife or outskirts with total peace of mind. Whether you're heading home late or in an unfamiliar area, trust that we are on standby.
Solo Living
Enjoy independent living, worry-free. Our experts are available 24/7 to monitor your safety at your request. When a crisis is detected, we'll seek help immediately.
Lone Working
Be supported when you work independently. Face every new assignment with the peace of mind that a 24/7 professional response team is always within reach.
How it works
1. Use our app to schedule a check-in for anytime — yes, even midnight.2. When your check-in is due, we will ask you to confirm your safety via SMS. We'll call to remind you, if needed.3. If you don’t respond in time, we’ll call your preferred contact and/or emergency services* to get help on the way immediately.
*Only available for Starter plans or higher
Your Beacon, 24/7
Have our 24/7 response team to help you stay safe, supported and empowered, no matter how you choose to live your life.
Thank you!
Thank you for joining our waiting list. We’re excited to be building this for you, and we’ll be in touch soon—so keep an eye on your inbox.
Website Privacy Policy
This Privacy Policy applies to all personal information collected by Beacon247 (we, us or our) via the website located at https://beacon247.au (Website).1. What information do we collect?The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
name, email address, phone number, login credentials, location data2. Types of informationThe Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app, or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website and providing our Services. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
(b) The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Who We Share Your Personal Information With
(a) We routinely share personal information with:
(i) Service providers we use to help deliver our products or services to you, such as payment service providers, warehouses and delivery companies;
(ii) Other third parties we use to help us run our business, such as marketing agencies or website hosts;
(iii) Third parties approved by you, including people nominated by you or third-party payment providers;
(iv) Emergency Services such as police, fire and ambulance
(v) Our insurers and brokers;
(vi) Our bank(s).
(b) We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose
contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to ISO or Investors in People accreditation and the audit of our accounts.
(c) We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
7.Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Lotus Zhong and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
8. Overseas transfer
Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia, i.e. transferred to recipients located in the United States. You consent to us transferring your Personal Information to the United States in the knowledge that if your Personal Information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under Australian law.9. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: [email protected].
Website Terms & Conditions of Use
1. About the Website
(a) Welcome to https://beacon247.au (Website). The Website allows you to access and use Beacon247 (Services).
(b) The Website is operated by Fanfaire Pty Ltd, ACN/ABN 85685544549 . Access to and use of the Website, or any of its associated products or Services, is provided by Fanfaire Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
(c) Fanfaire Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Fanfaire Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.2. Acceptance of the Terms
You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.
3. About the Service
(a) Beacon247 is a web-based service that provides on-demand safety check-ins, rapid response and incident notifications.
(b) Free and Starter accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specific to the account. Where special
account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.
(c) Some accounts may be governed by a separate Software Licensing Agreement with Fanfaire Pty Ltd, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.4. Acceptable use of the Service
(a) Beacon247, its related features, and website must only be used lawfully. Fanfaire Pty Ltd reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:
(i) To engage in any act that would disrupt the access, availability, and security of Beacon247 and other Fanfaire Pty Ltd services, including but not limited to:
(A) Tampering with, reverse-engineering, or hacking our servers.
(B) Modifying, disabling, or compromising the performance of Beacon247 or other Fanfaire Pty Ltd services.
(C) Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
(D) Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by Fanfaire Pty Ltd.
(b) For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
(c) To stalk, harass or threaten users and any member of the public.
(d) To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Fanfaire Pty Ltd or any third party
(e) To access or search any part of the Service, or any other Service owned by Fanfaire Pty Ltd other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
(f) To post, upload, share, or otherwise circulate content in violation of Beacon247’s content policy5. Security and Data Privacy
Fanfaire Pty Ltd takes your privacy seriously and information provided through your use of the Website and/or Services are subject to Fanfaire Pty Ltd’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses Fanfaire Pty Ltd’s processes, policies, and obligations in respect of Beacon247 security breaches.6. Data Use
Fanfaire Pty Ltd collects, stores, and processes your data on Beacon247. The data is used to provide Services to you, as well as to facilitate Fanfaire Pty Ltd’s business operations. The Privacy Policy outlined how your data is collected, stored, and processed by Fanfaire Pty Ltd. The Privacy Policy also addresses Fanfaire Pty Ltd's processes, policies, and obligations in respect of data encryption and removal requests.7. Subscription to use the Service
(a) To access the Services, you must first register for an account through the Website (Account). You may access the Services via a free tier at no cost, or you may choose to purchase a subscription (Subscription) and pay the applicable fee for your selected tier (Subscription Fee). Upon creating an Account, you will be considered a member (Member).
(b) If you choose to purchase a Subscription, you acknowledge and agree that it is your responsibility to ensure that the specific Subscription tier you elect to purchase is suitable for your use.
(c) Access to certain premium features or enhanced levels of Service may be restricted to Members who have an active, paid Subscription.
(d) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to name, email address, mobile phone number, location data, payment details, and user account activity information.
(e) You warrant that any information you give to Fanfaire Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.
(f) Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).
(g) You may not use the Services and may not accept the Terms if:
(i) you are not of legal age to form a binding contract with Fanfaire Pty Ltd; or
(ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services8. Payments
(a) Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
(b) Payments made in the course of your use of Beacon247 may be made using third-party applications and services not owned, operated, or otherwise controlled by Fanfaire Pty Ltd. You acknowledge and agree that Fanfaire Pty Ltd will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for Beacon247 services.
(c) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
(d) You agree and acknowledge that Fanfaire Pty Ltd can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.9. Refund Policy
(a) Fanfaire Pty Ltd offers refunds in accordance with the Australian Consumer Law and on the terms set out in these terms and conditions. Refunds apply only to the Subscription Fee paid by a Member. Any benefits set out in these terms and conditions may apply in addition to consumer's rights under the Australian Consumer Law.
(b) Fanfaire Pty Ltd will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Fanfaire Pty Ltd makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (Refund).
10. Copyright and Intellectual Property
(a) The Website, the Services and all of the related products of Fanfaire Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Fanfaire Pty Ltd or its contributors.
(b) All trademarks, service marks and trade names are owned, registered and/or licensed by Fanfaire Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:
(i) use the Website pursuant to the Terms;
(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and
(c) Fanfaire Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Fanfaire Pty Ltd.
(d) Fanfaire Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
(e) You may not, without the prior written permission of Fanfaire Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
11. General Disclaimer
(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
(b) Subject to this clause, and to the extent permitted by law:
(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(ii) Fanfaire Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
(c) To the extent permitted by law, including the Australian Consumer Law, use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Fanfaire Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Fanfaire Pty Ltd) referred to on the Website. This includes, but is not restricted to, the accuracy, suitability, or currency of any information (including third-party material and advertisements).
(d) Fanfaire Pty Ltd is a provider of supplementary personal aids only. Because our Services may be used to coordinate help in medical or safety emergencies, you specifically acknowledge and agree that:
(i) The Services are not a substitute for professional medical advice, emergency services (000), or dedicated life-safety monitoring systems.
(ii) You must not rely on the Services as a primary system for life-safety. You are solely responsible for maintaining independent, manual "fail-safe" backups for any critical check-ins.
(iii) Waiver of Outcome Liability: Relying solely on the Services for a medical or safety emergency is considered a breach of these Terms, and you waive any claim against Fanfaire Pty Ltd for personal injury, death, or financial loss resulting from such reliance.
(e) Subject to non-excludable rights under the ACL, Fanfaire Pty Ltd is not liable for any loss or damage (including "devastating" financial or health outcomes) arising out of or in connection with the following:
(i) Systemic Errors: Failure of performance, errors, omissions, interruptions, deletions, defects, or the failure to correct defects.
(ii) Transmission Issues: Delays in operation or transmission, communication line failures, or server downtime.
(iii) Security & Third Parties: Computer viruses, other harmful components, unlawful third-party conduct, loss of data, or the theft, destruction, or unauthorized access to records.
(iv) External Content: The operation or content of any links provided for your convenience.
12. Limitation of Liability
(a) While Fanfaire Pty Ltd will use commercially reasonable endeavours to ensure the Services are available and that check-ins are processed accurately, we do not guarantee or warrant that the Services will be uninterrupted, timely, secure, or error-free.
(b) Fanfaire Pty Ltd shall not be liable for any failure of a check-in, notification, or registration to escalate or trigger due to backend errors, server downtime, communication line failures, or any other technical malfunction.
(c) To the maximum extent permitted by law, including the Australian Consumer Law, Fanfaire Pty Ltd's total aggregate liability arising out of or in connection with the Services or these Terms, however arising (including under contract, tort, equity, or statute), will not exceed the refund of any credits or fees specifically consumed for the individual request or transaction that failed, or the resupply of the Services to you.
(d) You expressly understand and agree that Fanfaire Pty Ltd, its affiliates, directors, employees, agents, contributors and licensors shall not be liable to you for any indirect, incidental, special, consequential or exemplary damages which may be incurred by you, however caused. This includes, but is not limited to, any loss of profit (whether incurred directly or indirectly), loss of goodwill, business reputation, cost of procurement of substitute goods or services, or any other intangible loss.
(e) Nothing in these Terms intended to exclude, restrict or modify any non-excludable statutory consumer guarantees provided by the Australian Consumer Law.
13. Termination of Contract
(a) The Terms will continue to apply until terminated by either you or by Fanfaire Pty Ltd as set out below.
(b) If you want to terminate the Terms, you may do so by:
(i) providing Fanfaire Pty Ltd with 10 days’ notice of your intention to terminate; and
(ii) closing your accounts for all of the services which you use, where Fanfaire Pty Ltd has made this option available to you.
(c) Any notices pursuant to Clause 13 (b) above should be sent, in writing, to Fanfaire Pty Ltd via the email link on our homepage.
(d) Fanfaire Pty Ltd may at any time, terminate the Terms with you if:
(i) you do not renew the Subscription at the end of the Subscription Period;
(ii) you have breached any provision of the Terms or intend to breach any provision;
(iii) Fanfaire Pty Ltd is required to do so by law;
(iv) the provision of the Services to you by Fanfaire Pty Ltd is, in the opinion of Fanfaire Pty Ltd, no longer commercially viable.
(e) Subject to local applicable laws, Fanfaire Pty Ltd reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Fanfaire Pty Ltd's name or reputation or violates the rights of those of another party.
14. Indemnity
You agree to indemnify Fanfaire Pty Ltd, its affiliates, directors, employees, agents, contributors, third party content providers and licensors from and against:(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so;
(c) any breach of the Terms; and/or
(d) reliance on the Services as a primary safety device.15. Dispute Resolution
15.1 Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any
Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
15.2 Notice:
A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
15.3 Resolution:
On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:
(a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Resolution Institute;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertaking to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in Sydney, Australia.
15.4 Confidential
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
15.5 Termination of Mediation:
If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.16. Venue and Jurisdiction
The Services offered by Fanfaire Pty Ltd are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales.
17. Governing Law
The Terms are governed by the laws of New South Wales. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.18. Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
Adding Beacon247 to Home Screen
To access Beacon247 in one-tap and enjoy a smooth, mobile-native experience, you can add our app to your home screen. The steps below can help you with this. Instructions are provided for both Android & iOS.
Adding App to Home Screen (Android)
1. On the App Login Page (https://app.beacon247.au), click on the three dots in the top right corner to open menu.
2. Scroll down to find the option "Add to home screen".
3. Click "Install" to add Beacon247 to your home screen. After installation, the app can be directly accessed from your home screen.
Adding App to Home Screen (iOS)
1. On the App Login Page (https://app.beacon247.au), click on the 'Share' icon to see more options.
2. Scroll down to find the option "Add to Home Screen".
3. Click "Add" to add Beacon247 to your home screen. After installation, the app can be directly accessed from your home screen.
